This report is the result of EY’s European survey on outsourcing among market
respondents, clients and service providers. Almost 3,700 respondents across eight
European countries were questioned about the use of outsourcing in their businesses,
their reasons for, and anticipated risks of, outsourcing, what they saw as developing
themes and trends in the outsourcing market, their outsourcing experiences and other
outsourcing-related topics. The respondents were interviewed by the use of an online
questionnaire; the eight participating countries are:
Netherlands
13%
United Kingdom
14%
Germany
14%
Spain
14%
Denmark
14%
Sweden
14%
Norway
8%
Finland
9%
• Denmark
• Finland
• Germany
• Netherlands
• Norway
• Spain
• Sweden
• UK
8
Figure 3: Interviewed clients by industry
Production
50%
Services
30%
Government and
public sector
5%
Trade and distribution
5%
Other
10%
Automotive
Cleantech
Consumer products
Life sciences
Manufacturing
Mining and metals
Oil and gas
Power and utilities
Financial services
IT
Management consulting
Media and entertainment
Private equity
Professional services
Real estate
Technology
Telecommunications
Government and public sector
Retail and wholesale
Transportation
Health care
Other
ITO
BPO
ITO and BPO 22%
45%
33%
Figure 5: Service providers by type of
main services
Figure 4: Interviewed clients by revenue
<€1b
33%
€1b–€2.5b
3%
€2.5b–€7.5b
27%
€7.5b–€15b
17%
€15b–€30b
10%
>€30b
10%
Outsourcing in Europe An in-depth review of drivers, risks and trends in the European outsourcing market 9
“When organizations perceive
confidentiality as a risk of
outsourcing they are less willing
to outsource their service(s) to
another country.”
Grahame Butterscotch, Center of Excellence Out sour.
source
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